Return Policy
Returns
Returns and Refunds are hassle-free when you buy from Siyagems.com
Our policy lasts 30 days. You can ask for a refund within 15 days post-delivery If 21 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange *
* Product will not returned if the color of the ring changes on contact with any chemical.
* Stone or metal damaged by customers will not be returnable.
* You have to email us at siyagemsandjewellery@gmail.com about a return for a refund before 21 days after delivery.
* Custom or Personalized order cannot be return or exchanged, as they are specially made for you on order basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at siyagemsandjewellery@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at siyagemsandjewellery@gmail.com and send your item on the address that will be emailed to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the address provided by siyagems.com ( please email at siyagemsandjewellery@gmail.com, before shipping back the jewelry or loose moissanite or any other gemstones )
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Section 1 – Information We Collect
When you make a purchase from our store, we collect personal information such as your name, address, and email as part of the buying and selling process.
When you browse our store, we automatically receive your device’s internet protocol (IP) address, which helps us understand your browser and operating system for analytics and support purposes.
Email Marketing (if applicable): With your permission, we may send you promotional emails about our products, store updates, and other related content.
Section 2 – Consent
How do we obtain your consent?
By providing personal information to complete a transaction such as verifying your card, placing an order, or arranging delivery you imply consent for us to collect and use your data for that specific purpose.
If we request your information for a secondary reason (e.g., marketing), we will either ask you directly for explicit consent or provide a way for you to decline.
How can you withdraw your consent?
If you change your mind after opting in, you may withdraw your consent at any time by contacting us at siyagemsandjewellery@gmail.com
or writing to: 403 Sunday Hub Gajera Rd, Aamba Talavadi, Haridham Society, Katargam, Surat, Gujarat 395004
Section 3 – Disclosure
We may disclose your personal information only if legally required or if you violate our Terms of Service.
Section 4 – Payments
We use PayPal, Bread Payments, and Razorpay to process transactions securely. Your card details are not stored on our servers. Payment data is encrypted using industry-standard PCI-DSS (Payment Card Industry Data Security Standard) during processing.
These payment platforms comply with PCI-DSS requirements to ensure safe handling of card data. Your transaction details are retained only as long as needed to complete your purchase.
Section 5 – Third-Party Services
We only share your information with third-party providers to the extent necessary for them to perform their services (e.g., payment processors, delivery services).
Some third-party providers (such as payment gateways) may have their own privacy policies. We encourage you to review their policies to understand how they manage your data.
Note: These providers may operate under different legal jurisdictions. If you engage with a third-party service, your information may be subject to the laws of their jurisdiction.
Once you leave our site or are redirected to a third-party platform, our Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites.
Section 6 – Security
We follow industry best practices and take reasonable precautions to protect your data from being lost, misused, accessed, disclosed, altered, or destroyed.
Section 7 – Cookies
We use cookies to manage your session and improve user experience. These cookies do not personally identify you across other websites.
Section 8 – Age of Consent
By using our website, you confirm that you are at least the legal age of majority in your state or province, or that you have given us consent to allow any minor dependents of yours to use the site.
Section 9 – Policy Updates
We reserve the right to change this privacy policy at any time. Updates take effect immediately once posted. If there are significant changes, we will notify users here.
If our store is acquired or merges with another company, your information may be transferred to the new entity to ensure continued service.
Questions & Contact
To request access, correction, or deletion of your personal information—or for general inquiries—please contact our Privacy Compliance Officer at:
📧 siyagemsandjewellery@gmail.com
📍 403 Sunday Hub Gajera Rd, Aamba Talavadi, Haridham Society, Katargam, Surat, Gujarat 395004